Order processing

Orders are processed after payment confirmation and security review. Estimated dispatch and delivery times shown at checkout are estimates and may change because of stock, carrier operations, public holidays or events outside reasonable control.

Delivery availability

Available destinations are displayed during checkout. If a destination cannot be selected, delivery is not currently offered there. A complete and accurate delivery address is required.

Charges, taxes and customs

Shipping charges are displayed before the order is submitted. Deliveries outside the European Union may be subject to import duties, taxes or carrier fees imposed by the destination country. Unless checkout states otherwise, the recipient is responsible for these charges.

Tracking and delivery issues

Where tracking is available, details are sent after dispatch. Report visible transport damage, missing items or an undelivered package to support@ngrave.net promptly, including the order number and relevant photographs.

Security on receipt

Do not use a hardware device if its package or security features appear altered or damaged. Contact support before setup and keep all packaging while the issue is reviewed.