30-day return period
An eligible product may be returned within 30 days after delivery, subject to mandatory consumer rights and the conditions below. Contact support before sending any item.
Return conditions
- The product must be complete and returned with its accessories and packaging.
- The device must not be damaged through misuse, modification or improper storage.
- No private key, recovery phrase or confidential backup information may be included.
- Proof of purchase and the return authorization must accompany the shipment.
Starting a return
Email support@ngrave.net with the order number and reason for return. Support will provide the applicable return address and instructions. Do not ship a return to the registered office unless instructed.
Refund processing
After the returned product is received and inspected, an approved refund is issued to the original payment method where possible. Original delivery charges and return shipping may be excluded except where required by law or where the product is confirmed defective.
Damaged or incorrect orders
Contact support promptly after delivery with photographs of the product and packaging. This policy does not reduce statutory remedies for defective or incorrectly supplied goods.